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A new survey once again says the top-rated airport in North America can be found right here in Minnesota.

When you're traveling, there are few things more annoying than encountering a delay with your flight, thanks to issues at the airport, right? They can affect your connecting flights, mess up your plans, and just generally make things miserable, whether you're on vacation or flying for work.

Fortunately for us here in the Land of 10,000 Lakes, for the third year in a row, an annual survey says you'll find the best airport in North America right here in the Bold North. That's right, Minnesota's own Minneapolis - St. Paul International Airport (MSP) in Bloomington, is once again the best on the continent, at least according to the latest ASQ Awards and Recognition survey. 

ACI World’s annual ASQ Awards recognize 'airport excellence in customer experience worldwide based on data from ASQ’s renowned Departures and Arrivals Surveys,' ACI said. The 2023 awards were compiled from over 595,000 on-site traveler surveys at 400 airports in 95 countries.

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And they found that, for airports serving 25 to 40 million passengers a year, you once again cannot do better than our own MSP. It's quite an honor, especially considering that MSP also won the same honor the past two years, and six out of the last seven years as well.

Google Street View
Google Street View

MSP was also named Best in North America for four straight years between 2016 and 2019, and also earned a spot on the ACI Director General’s Roll of Excellence in Airport Service Quality in 2020, MSP noted in a release.

Brian Ryks, CEO of the Metropolitan Airports Commission (MAC), which operates MSP, was appreciative of the honor, according to a release:

This award is particularly meaningful because our own passengers have chosen MSP for one of the industry’s highest honors. Our entire airport community works hard to deliver top-notch customer service, and this latest award affirms our continued commitment to providing exceptional airport experiences for our travelers.

The survey said MSP is the 19th busiest airport in North America. MSP served 34.7 million passengers in 2023, an increase of 11% from the previous year. That's a lot of passengers making their way to our fair state, right? So keep scrolling to see some of the most common things we native Minnesotans always have to explain to outsiders!

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Gallery Credit: Carly Ross

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